Post by account_disabled on Dec 4, 2023 7:28:45 GMT
The standard in terms of digital maturity and ease of use of channels. In terms of hyperpersonalization, humans are at the heart of the approach with a collaborative mutual aid solution based on a community of Helpers. Public Service – The National Gendarmerie has established itself for the 3rd consecutive year as the leader in the sector with a score much higher than the average for administrations and particularly in terms of education towards users.
The National Gendarmerie is making significant progress on the Execution and Link pillars. As a Public Service actor dedicated to security, the National Gendarmerie appears very legitimate in collecting data Country Email List relating to geographical location or access to home equipment. Users are ready to make it a real player in their daily lives and help them secure their environment.
Tourism – TUI , arrives for the first time at the top of the podium in the Tourism sector. In a sector where customer expectations in terms of personalization are high, TUI stands out from its competitors by mastering the customer journey from first contact to return from the holiday club. TUI has also been able to develop strong relationships with its customers thanks in particular to its entertainment teams present during stays and a very active presence on social networks (during and after stays).
The company wants to go even further in terms of personalization and build customer loyalty through additional services adapted to their expectations and tastes. Transport – Air France retains its title this year for the third consecutive year. The airline is making progress in particular on the Emotion pillar by adapting to the uniqueness of each customer. Its ability to reward the loyalty of its customers strongly surpasses all players in this sector. His customers naturally trust him to communicate their data, including sharing very personal information about their tastes and preferences. Additionally, the company offers its customers a smooth and seamless journey that meets current omnichannel standards.
The National Gendarmerie is making significant progress on the Execution and Link pillars. As a Public Service actor dedicated to security, the National Gendarmerie appears very legitimate in collecting data Country Email List relating to geographical location or access to home equipment. Users are ready to make it a real player in their daily lives and help them secure their environment.
Tourism – TUI , arrives for the first time at the top of the podium in the Tourism sector. In a sector where customer expectations in terms of personalization are high, TUI stands out from its competitors by mastering the customer journey from first contact to return from the holiday club. TUI has also been able to develop strong relationships with its customers thanks in particular to its entertainment teams present during stays and a very active presence on social networks (during and after stays).
The company wants to go even further in terms of personalization and build customer loyalty through additional services adapted to their expectations and tastes. Transport – Air France retains its title this year for the third consecutive year. The airline is making progress in particular on the Emotion pillar by adapting to the uniqueness of each customer. Its ability to reward the loyalty of its customers strongly surpasses all players in this sector. His customers naturally trust him to communicate their data, including sharing very personal information about their tastes and preferences. Additionally, the company offers its customers a smooth and seamless journey that meets current omnichannel standards.