Post by account_disabled on Dec 4, 2023 7:27:47 GMT
Between 2016 and 2017, returns to 2nd place in the general Podium and takes the lead in the Specialized Distribution sector by excelling on the three pillars. This is the 4th time since 2012 that the company has been rewarded in the Customer Relations Podium. This performance demonstrates Nespresso's ability to innovate and execute at all levels of Customer Relations. Nespresso values the personalization and ease of its experience by constantly offering new value-added services such as automatic ordering of capsules based on customer consumption or the detection and anticipation of technical breakdowns thanks to its connected machine.
Large Retail – For the 3rd consecutive year and the 4th time since 2014, E. Leclerc dominates the Large Retail sector in terms of Customer Relations. In a sector where Customer Relations lack dynamism Buy Bulk SMS Service (scores by pillar are stagnant), customers of Leclerc stores are satisfied at all levels of customer relations. They are therefore more willing to place their trust in the brand regarding the use it makes of their personal data in terms of transparency and security. With the arrival of new innovative players in the mass distribution sector, customers expect increasingly individualized services and greater fluidity between channels (digital / physical locations). Service Company.
The Service Company sector is being disrupted by the arrival of new entrants who are changing the codes of customer experience. The time has come for these innovative and agile players who promote, beyond competitive prices, a very good customer experience. Direct Energie made a very good start by winning first prize in its sector with good scores on the three pillars.
In services, personalization has become a key differentiator issue because customers demand individual solutions adapted to their lifestyle and ongoing advice to control their consumption. Direct Energie responds in particular with innovative solutions linked to smart meters or virtual assistants, or by demonstrating great pedagogy and contextualization in the content of the invoices offered on digital channels. Platform & e-commerce – In the Collaborative Economy and e-commerce Platforms sector, BlaBlaCar comes out on top as in 2017. The company particularly excels in the Execution pillar (3rd for all companies and all sectors combined) with good amplitude on key criteria in this area.
Large Retail – For the 3rd consecutive year and the 4th time since 2014, E. Leclerc dominates the Large Retail sector in terms of Customer Relations. In a sector where Customer Relations lack dynamism Buy Bulk SMS Service (scores by pillar are stagnant), customers of Leclerc stores are satisfied at all levels of customer relations. They are therefore more willing to place their trust in the brand regarding the use it makes of their personal data in terms of transparency and security. With the arrival of new innovative players in the mass distribution sector, customers expect increasingly individualized services and greater fluidity between channels (digital / physical locations). Service Company.
The Service Company sector is being disrupted by the arrival of new entrants who are changing the codes of customer experience. The time has come for these innovative and agile players who promote, beyond competitive prices, a very good customer experience. Direct Energie made a very good start by winning first prize in its sector with good scores on the three pillars.
In services, personalization has become a key differentiator issue because customers demand individual solutions adapted to their lifestyle and ongoing advice to control their consumption. Direct Energie responds in particular with innovative solutions linked to smart meters or virtual assistants, or by demonstrating great pedagogy and contextualization in the content of the invoices offered on digital channels. Platform & e-commerce – In the Collaborative Economy and e-commerce Platforms sector, BlaBlaCar comes out on top as in 2017. The company particularly excels in the Execution pillar (3rd for all companies and all sectors combined) with good amplitude on key criteria in this area.